The following policy has been established by XRCT LTD. to govern the provision of services with Regulation 191/11, “Integrated Accessibility
Standards” (“Regulation”) under the Accessibility for Ontarians with Disabilities Act, 2005.
These standards are developed to break down barriers and increase accessibility for persons with
disabilities in the areas of information and communications and employment.
XRCT LTD. is governed by this policy as well as the Accessibility Standards for Customer Service
Policy and the Accessibility for Ontarians with Disabilities Act, 2005 in meeting the accessibility needs of
persons with disabilities.
XRCT LTD. is committed to treating all people in a way that allows them to maintain their dignity
and independence. We are committed to meeting the needs of persons with disabilities in a timely
manner, and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities
Act, 2005. This policy will be implemented in accordance with the timeframes established by the
XRCT LTD. will develop, maintain and document an Accessibility Plan outlining the company’s
strategy to prevent and remove barriers from its workplace and improve opportunities for persons with
disabilities. The Accessibility Plan will be reviewed and updated at least once every five years and will be
posted on the company’s website. Upon request, XRCT Ltd. will provide a copy of the Accessibility
Plan in an accessible format.
XRCT LTD. will have consideration for accessibility when procuring or acquiring self-serve kiosks to
better serve persons with disabilities.
XRCT LTD. will ensure that training is provided on the requirements of the accessibility standards
referred to in the Regulation and continue to provide training on the Human Rights Code as it pertains
to persons with disabilities, to:
– all its employees;
– all persons who participate in developing XRCT LTD.’s policies; and,
– all other persons who provide goods and services on behalf of the company.
The training will be appropriate to the duties of the employees. Employees will be trained when changes
are made to the accessibility policy. New employees will be trained as part of the orientation process.
XRCT LTD. will keep a record of the training it provides.
Training must be completed by January 1, 2015 for existing employees and all new hires must be trained
at the time of hire.
INFORMATION AND COMMUNICATIONS STANDARDS
XRCT LTD. will continue to ensure that its process for receiving and responding to feedback is
accessible to persons with disabilities by providing, or arranging for the provision of, accessible formats
and communications supports, upon request.
Accessible Formats and Communication Supports
Upon request, XRCT LTD. will provide, or will arrange for the provision of accessible formats and
communication supports for persons with disabilities in a timely manner that considers the person’s
accessibility needs due to disability.
XRCT LTD. will consult with the person making the request in determining the suitability of an
accessible format or communication support.
XRCT LTD. will also notify the public about the availability of accessible formats and communication
Accessible Websites and Web Content
XRCT LTD. will ensure that our Internet websites, including web content, conform to the World
Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0, at Level A, where practicable.
XRCT LTD. will notify its employees and the public about the availability of accommodation for
applicants with disabilities in its recruitment process.
Recruitment, Assessment or Selection Process
XRCT LTD. will notify job applicants, when they are individually selected to participate further in an
assessment or selection process that accommodations are available upon request in relation to the
materials or processes to be used.
If a selected applicant requests an accommodation, XRCT LTD. will consult with the applicant and
provide, or arrange for the provision of, a suitable accommodation in a manner that considers the
applicant’s accessibility needs due to disability.
Notice to Successful Applicants
When making offers of employment, XRCT LTD. will notify the successful applicant of its policies for
accommodating employees with disabilities.
Informing Employees of Supports
XRCT LTD. will continue to inform its employees of its policies (and any updates to those policies)
used to support employees with disabilities, including policies on the provision of job accommodations
that consider an employee’s accessibility needs due to disability. This information will be provided to
new employees as soon as practicable after commencing employment.
Accessible Formats and Communication Supports for Employees
Upon the request of an employee with a disability, XRCT LTD. will consult with the employee to
provide, or arrange for the provision of, accessible formats and communication supports for information
that is needed to perform his/her job, and information that is generally available to other employees.
In determining the suitability of an accessible format or communication support, XRCT LTD. will
consult with the employee making the request.
Workplace Emergency Response Information
XRCT LTD. will provide individualized workplace emergency response information to employees
who have a disability, if the disability is such that the individualized information is necessary, and if XRCT LTD. is aware of the need for accommodation due to the employee’s disability. XRCT LTD. will
provide this information as soon as practicable after becoming aware of the need for accommodation.
Where the employee requires assistance, XRCT LTD. will, with the consent of the employee,
provide the workplace emergency response information to the person designated by XRCT LTD. to
provide assistance to the employee.
XRCT LTD. will review the individualized workplace emergency response information when the
employee moves to a different location in the organization or when the employee’s overall
accommodations needs, or plans are reviewed.
Documented Individual Accommodation Plans
XRCT LTD. will maintain a written process for the development of documented individual
accommodation plans for employees with disabilities. If requested, information regarding accessible
formats and communications supports provided will also be included in individual accommodation
plans. In addition, the plans will include individualized workplace emergency response information
(where required) and will identify any other accommodation that is to be provided.
Return to Work Process
XRCT LTD. maintains a documented return to work process for its employees who have been
absent from work due to a disability and who require disability-related accommodations to return to
work. The return to work process outlines the steps XRCT LTD. will take to facilitate the return to
work and will include documented individual accommodation plans as part of the process.
This return to work process will not replace or override any other return to work process created by or
under any other statute (i.e., the Workplace Safety Insurance Act, 1997).
Performance Management, Career Development and Advancement & Redeployment
XRCT LTD. will consider the accessibility needs of employees with disabilities, as well as individual
accommodation plans, when conducting performance management, providing career development and
advancement to employees, or when redeploying employees.
Questions about this policy
This policy has been developed to break down barriers and increase accessibility for persons with
disabilities in the areas of information and communications and employment. If anyone has a question
about the policy, or if the purpose of a policy is not understood, individuals are encouraged to contact: